Seamless Patient Communication Starts Here

Did you know phone calls convert to clients 10-15x more often than other methods?^† Your missed calls are missed opportunities. Let us handle that for you!

^{^†}Forrester, 2023

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What You

Can Expect

Your marketing materials are doing their job—prospective patients are finding you! But if they reach out and you miss their call, they’re likely moving on to the next practice, in hopes for immediate help. Don’t let your hard work go to waste. Our professional receptionists ensure every call is answered promptly, keeping those connections strong and turning interest into loyalty.

Your day is packed with patient care, treatment planning, and managing your practice. But every call, email, and scheduling task pulls you away from what you do best. Let us handle the communication, so you can stay focused on your patients and business. Our team takes care of the details, freeing you up to provide the personalized care your patients deserve.

When a potential patient reaches out, they’re often looking for immediate answers and reassurance. A warm, knowledgeable response can be the difference between a missed opportunity and a new loyal patient. Our receptionists guide every inquiry through to booking, ensuring a smooth, welcoming experience that turns interest into confirmed appointments.

Hiring and training in-house staff to handle calls, emails, and scheduling can be costly and time-consuming. Instead, imagine having a team of experienced professionals at your service, without the overhead. We handle all your communication needs efficiently and cost-effectively, allowing you to reinvest those savings into patient care and practice growth.

Responsive communication does more than keep your practice running smoothly—it profoundly impacts your patients’ experience. When patients know they can reach you easily and that their concerns will be addressed with care, they’re more likely to stick with your practice and refer others. This consistent reliability builds trust and credibility, strengthening long-term patient relationships.

Switching to a new service can be daunting, but with us, it’s effortless. We integrate directly with your existing systems, like your calendar and EHR, with no disruptions or learning curves. Our behind-the-scenes work ensures that everything runs smoothly, so you can focus on your patients while we handle the technical details.

Our Services

Phone Handling

Our skilled receptionists promptly answer all incoming calls and outbound call requests, following your provided scripts and instructions. We handle patient inquiries, schedule appointments, and ensure that no call goes unanswered, helping you convert leads into patients while maintaining strong relationships with existing ones.

Email Management

Our team manages all incoming patient emails, responding according to your guidelines. We ensure that every inquiry is addressed professionally and promptly, whether it’s a question about services, a request for information, or a follow-up. This keeps communication channels open and efficient, supporting both new and ongoing patient interactions.

Web Chat & SMS Support

We offer real-time web chat and SMS support to handle patient inquiries instantly. Our team provides answers, schedules appointments, and addresses concerns through these platforms, ensuring patients receive immediate assistance without the need to call or email. This makes your practice more accessible and responsive to both prospective and current patients.

Appointment Booking

We streamline appointment scheduling, rescheduling, and cancellations for your practice. Our team works directly within your existing calendar or EHR system, ensuring appointments are accurately managed and your schedule stays up-to-date. This service helps convert patient inquiries into confirmed bookings, optimizing your practice’s efficiency and growth.

Explore Our Plans

How It Works

1.

Consultation

We start by discussing how you want your calls and messages handled, including scripts and forwarding preferences, to create a customized service plan that aligns with your practice’s communication style.

2.

Setup

Our team then takes care of the technical setup, integrating our services with your existing systems. This process takes just one day, ensuring your practice can start benefiting immediately.

3.

Execution

We begin our patient communication! We schedule ongoing support meetings with you to review our service, making any adjustments to ensure satisfaction and the smooth operation of your practice.

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